Ken Pfaffmann
Managing Director, Egencia Australia
As the Country Director of Egencia Australia, Ken Pfaffmann oversees business operations for the Australian market including sales, account managment and customer service. His objective is to consistently deliver exceptional service and help corporate clients proactively manage their travel program by leveraging Egencia's full-service travel offering.
Prior to joining Egencia, Mr. Pfaffmann worked for Virgin Charter where he was responsble for creating and driving their customer service organization and strategy, supporting the industry's first online marketplace to charter private jets. In his most recent position at Virgin Charter, Mr. Pfaffmann was responsible for defining and executing the companies product strategy.
With more than 15 years of experience in business planning, customer service and product managment in the travel and technology industries, Pfaffmann has a history of leading fast-growing and innovative organizations. Prior to Virgin Charter, Mr. Pfaffmann led Expedia Corporate Travel's customer service teams responsible for U.S. delivery of VIP travel services and service center business management.
Mr. Pfaffmann holds a Bachelor of Science in Finance from Santa Clara University in the United States. He lives in Sydney with his wife and two children.